As DM-PrintHouse, we differ from traditional print shops in that we handle all processes online via our website. By adapting the e-commerce experience you are used to to the printing processes, we allow you to get the printing service from the comfort of your home by adding the desired product to the shopping cart.

Almost every item has a "data upload" or "photo upload" button - here you can simply upload the desired print data directly in the ordering process. However, sometimes it happens that the data is simply too large, both for the upload (a maximum of 256MB is possible here) and for the e-mail dispatch. We offer a convenient upload via this link: WeTransfer

For products other than the products for which we offer free design assistance, we print with our customers' ready-made designs in accordance with our company policy.

Generell produzieren wir alle Aufträge "on demand" - sobald der Auftrag mit den druckfertigen Daten im PDF-Format bei uns eingeht legen wir umgehend mit der Produktion los. Einfache Produktionen, z.B. Abschlussarbeiten als Soft- und Hardcover produzieren wir innerhalb kürzester Zeit. In der Regel ist es möglich, wenn uns morgens die Bestellung (bis ca. 10/11 Uhr) vorliegt, eine SameDay-Abholung für Sie zu organisieren (abhängig vom Auftragsvolumen und der Auftragslage natürlich). Daher zögert nicht uns auf die Machbarkeit anzusprechen - wir machen auch das Unmögliche meistens möglich. Ansonsten sind die meisten Produkte bei uns per Express erhältlich, wir konkretisieren das gerne bei einer spezifischen Anfrage. Für alle Produkte gilt: je früher die Daten vorliegen, desto schneller können wir mit der Produktion loslegen.

You can cancel your order without any compensation for products that are not approved for printing and do not go into production. You can send your cancellation requests during our business hours (weekdays 10:00 a.m./4:00 p.m.) +49 711 34 34 22 50 31 or here. After the cancellation process has been approved by our accounting team, you can view your refund on your credit card or bank account within an average of 4 business days. *In the case of installment purchases, the refund will be credited back to your card in installments. It is not possible to cancel the order and refund the payment once the order has been approved for printing (except for unprinted products) and has entered the production phase.

Why doesn't the color match what I see on my computer screen? There is a difference in the way colors are produced on your screen and on a printed sheet of paper. What you see on your screen is additive color. It starts with a black screen and then adds red, green, and blue (RGB) pixels to create color. In contrast, ink is a subtractive process. A white sheet of paper reflects 100% of the background colors. Design software like Adobe Photoshop allows you to convert the color mode of your photos from RGB mode to CMYK mode to get a better idea of how your images will appear in print.

Why do the photos in my brochure look blurry or jagged? The answer lies in the different ways images are created on a computer screen and on paper, and in the way your eyes see the images. On a screen you actually see pixels (points of light) that are constantly updating. On paper, your eyes need more dots to see a clear image. The dots are created with ink, not light. They are smaller and closer together than the pixels on your screen. Small images downloaded from the Internet do not print clearly. For best results, provide photos and halftone (i.e., dotted) images at 300 dpi resolution at the final print size.

How do I get the image to extend to the edge of the paper? Actually, the image needs to extend beyond the edge of the "finished" sheet of paper. This effect is called "bleed" and is created when the paper is trimmed to the final size after printing. If bleed is required, we print on a sheet of paper larger than the final size of the finished product and then cut in the printed area to create the finished product. Crop marks indicate where the press sheet needs to be cropped. When using layout software such as Adobe InDesign, you can easily specify crop marks and bleeds in graphics prepared for printing. If you use other software, you must work with a sheet size that is ¼" taller and wider than the final size of your document.

DM-Printhouse accepts a variety of digital file formats for printing. We will endeavor to work with you to ensure the quality of your project meets your expectations. The following recommendations will help ensure you get the best results.

PDF - prepared for printing in CMYK mode with image resolutions of 300 DPI or higher and embedded fonts. Adobe InDesign - package for print providers or with all images and fonts. Photoshop or other image files - PSD file included with layers and fonts. Flattened Photoshop files or raster images (.jpg or .tif) from other image editing programs should be submitted at 300 DPI in CMYK color mode. We have limited ability to modify or correct flat image files. Adobe Illustrator - Vector files in AI, PDF or SVG format are recommended for large format reproductions. For best results, submit files at final size and with fonts converted to outlines. Embedded raster images should be submitted in CMYK color mode and at least 150 DPI in final size. Microsoft Publisher, Microsoft PowerPoint - Microsoft Publisher and PowerPoint files are not suitable for professional printing. For best results, convert final size Publisher files to PDF. Print House accepts Publisher and PowerPoint files in their original format. If possible, provide images and fonts as separate files. There is a prepress charge for converting files and making any changes required before printing. Microsoft Word - Microsoft Word files are not recommended. For best results, convert Word files to PDF before submitting.